Privacy Policy
Hawonkoo understands that the privacy and security of personal information are very important to Customers,
therefore we are committed to making every effort to protect Customers' privacy.
The privacy policy describes how we collect and process personal information when Customers use Hawonkoo's services.
Purpose of collecting Customer information
By agreeing to use Hawonkoo's services, Customers fully agree with the contents we state in this Privacy Policy.
We may modify the contents of the policy by posting a revised version on official announcement pages,
the revised version takes effect from the time of posting.
Hawonkoo's goal is to provide Customers with the best products. Therefore, we use Customers' personal information for:
- Providing information, services, and support as requested by Customers
- Sending emails to notify about our programs and notable events
- Resolving inquiries during the use of the product.
- Preventing illegal or prohibited activities as stated in the terms of use
- Measuring and improving services
- Comparing and verifying the accuracy of the information provided by Customers with third parties
We may collect the following information about Customers:
- Personal name, company name, store, business unit.
- Full name, age, residential address.
- Email, mobile phone number, landline phone number.
Scope of information usage
- Our goal is to provide Customers with the best products. Therefore, we use Customers' personal information for:
- Providing information, services, and support as requested by Customers.
- Sending emails to notify about our programs and notable events.
- Resolving inquiries during the use of the product.
- Preventing illegal or prohibited activities as stated in the terms of use.
- Measuring and improving services.
- Comparing and verifying the accuracy of the information provided by Customers with third parties.
Information retention period
We store and process Customers' personal information in the Customer data system and protect it with physical and electronic security measures including:
firewalls, data encryption, and procedures applied according to information security law. Up to 02 years from the date of information receipt.
Hawonkoo implements physical access controls to information, and we only allow access to personal information for those employees who need
it to fulfill their job responsibilities within the Hawonkoo system.
Customer information security
We are committed not to provide Customers' personal information to any third party.
However, we may disclose Customers' personal information in certain cases below:
- With the Customer's consent to disclose the personal information provided.
- A third party that the Customer authorizes or permits requests to provide the Customer's personal information.
- As required by law or by a government agency or if we believe that such action is necessary to comply with legal requirements or under the law
- To protect the rights, interests, property, and safety of another person.
- To other third parties with whom we have joint ventures or affiliations to provide services on hawonkoo.com.vn or related new services to Hawonkoo.
In addition to the above cases but not limited to, we will not disclose Customers' personal information to any other third party unless we are fully convinced that,
such disclosure is necessary to prevent material or financial harm caused by potentially illegal factors.
Address of the information collection unit:
BACH TUONG PHAT INVESTMENT TRADING JOINT STOCK COMPANY
- Address: 5th Floor, N01-T4 Tower, Phu My Complex Building, Diplomatic Corps Area, Xuan Tao Ward, Bac Tu Liem District, Hanoi.
- Representative: Mr. Hoang Minh Tuan - Position: Chairman of the Board of Directors
- Phone: 1900232396.
If there are any complaints or changes regarding your personal information such as: Changing name and delivery address, changing email, phone number.
Please contact our customer service hotline directly.
HAWONKOO
North Office: PHU MY COMPLEX TOWER | Floor 5, Apt N01-T4, Ngoai Giao Doan, Bac Tu Liem, Hanoi, Vietnam
South Office: SAI GON FINANCE CENTER TOWER | Floor 3, 9 Dinh Tien Hoang, Da Kao Ward, District 1, Ho Chi Minh, Vietnam
Phone: 0243.555.1539
Hotline:1900.232396 - 1900.2270
Email: info@btpholdings.vn